Country
United States of America
Black Box Entertainment Ltd. provides outsourced customer care, technical support, and back-office solutions worldwide. It also offers legal process outsourcing; customer management services comprising contact center, collections, research and analytics, and industry specific back-office processes; and staffing services. The company's services include customer acquisition, verification and activation, customer and helpdesk, technical support, billing and settlement, customer retention, travel reservations, call quality monitoring, collection, skip tracing, account set-up, data entry and audit, order provisioning and management, fulfillment, loan filling/processing, online research projects, email management, online chat support, Web content management, and fax processing services. It serves various industries, such as hi-tech and electronics, retail and e-commerce, transportation and logistics, media and publishing, and online service providers. The company was incorporated in 2007 and is based in Los Angeles, California.
